FAQ's

 

Here you will find the answers to your most pressing questions regarding the closure of our facilities and your membership:

When will Meridian reopen?

Hamburg

Starting Tuesday, June 1, 2021, indoor training will once again be available for members at all five Meridian Clubs in Hamburg.

However, high requirements and a strict limitation of capacities apply. Free capacities in the facility can be called up at any time in the Meridian App. Please support us in complying with the hygiene rules that are still in force and please remember that masks are mandatory throughout the building. You can only do without them directly in the course or during your training on the equipment. There is also a general obligation to test for COVID 19. You can find more information here.

In the gym area, you can work out to your heart's content and exercise with the necessary distance. Fitness classes must be booked in advance due to the required limitation of the number of participants. For more information on booking classes, click here.

Unfortunately, the wellness areas including all saunas and pools must remain closed.

The locker rooms and showers are available for use again.

The Face & Body Day Spa is open for you in all five Meridian Clubs. Our team will pamper you with massages, Ayurveda and facial treatments. You can easily book appointments here or via the Meridian app. Our service center can be reached for telephone bookings at tel. 040/65 89-0.
There is a test requirement for visiting the Face & Body Day Spa. Please refer to the booking page for the Face & Body Day Spa to find out under which conditions you may take advantage of our offer.

Frankfurt

Fitness training is possible again at the Meridian Skyline Plaza. However, high conditions and a very strict limitation of capacities apply. Since our training offer is not possible under these conditions in the usual & known extent and we can make this available only for very few members, we have decided not to change anything in the existing quiet hours regulation for the time being. So for the time being we will continue to collect no fees for the Meridian Skyline Plaza. Information on booking training slots is available here. Please note that showers and locker rooms are currently unavailable for use. Please come to the facility in your workout gear.

Face & Body Day Spa treatments will also be offered again at the Meridian Skyline Plaza with immediate effect; you can book these here.

There is a COVID19 testing requirement for the use of the training area and the Face & Body Day Spa. Please inform yourself on the booking page for the Face & Body Day Spa or via the course planner under which conditions you are allowed to use our offer.


Berlin

At the Meridian Spandau Arcaden free participation in outdoor courses (on the roof terrace) is possible for members. However, high conditions and a very strict limitation of capacities apply. Since our training offer under these conditions is not possible in the usual & known extent and we can make this available only for very few members, we have decided not to change anything in the existing rest period regulation for the time being. So for the time being we will continue to collect no fees for the Meridian Spandau Arcaden. Information on booking courses is available here.

Face & Body Day Spa treatments will also be offered again at the Meridian Spandau Arcaden with immediate effect; you can book these here.

There is a testing requirement for the use of the outdoor courses and the Face & Body Day Spa. Please inform yourself on the booking page for the Face & Body Day Spa or via the course planner under which conditions you are allowed to use our offer.
 

Kiel

Due to the recent relaxation by the respective state governments, fitness training is possible at Meridian Sophienhof. However, high restrictions and a very strict limitation of capacities apply. Since our fitness offer is not possible under these conditions in the usual & known extent and we can make this accessible only for very few members, we have decided not to change anything for the time being in the existing rest time regulation. So we continue to not collect contributions for the Meridian Sophienhof.

At Meridian Sophienhof we are offering classes again. For safety reasons, these must initially all take place open air on the roof terrace.

Face & Body Day Spa treatments will also be offered again at Meridian Sophienhof, you can book yours here.In Meridian Sophienhof the shower facilities as well as the changing areas are open again. The solariums are also usable. For technical reasons, however, it is currently not possible to activate the solarium package. 

How do I book a training slot/fitness class?

Hamburg:

You can book your participation in one of our indoor and outdoor courses here and via the Meridian app. The offer is currently for members only. Please only book in for a course if you are sure that you can actually attend it. If you experience any corona-typical symptoms, you are not allowed to enter our facility.

Reservations are always possible a maximum of 5 days in advance until at least 30 minutes before the start of the course. Testing is mandatory. You can find more information here. Please note that your booking is limited to the specified duration and that it is only valid for the course you have chosen.

Showers and locker rooms may be used. The solarium package and the towel package are available. Also, please pay attention to the instructions regarding sanitary measures in the facility. Please wear an FFP2 mask everywhere in the facility except during training. We recommend that you use 2 towels, one to place under the mat and one to wipe sweat. We are super excited to see you, but unfortunately, with all the anticipation, we are obligated to inform you that violations of these rules will result in expulsion from the facility.

Frankfurt:

You can book times for your individual training at Meridian Skyline Plaza (without the usual trainer support and for specific areas) here and via the Meridian app. The booking is done via the respective course schedule and is possible from five days in advance. The offer is currently only available to members and free of charge in May. Any number of training slots can be booked (personal training excluded). 

Please only book in for a training time if you are sure you will be able to make it. A cancellation is possible, but a refund of the paid fee is unfortunately not possible. If you experience symptoms typical for corona, you are not allowed to enter our facility. Of course, in this case you can give the booked training slot to another person of your choice; in this case, please do not cancel the appointment.

Please note that your booking is limited to the specified duration and that in Frankfurt this is only valid for the area you have chosen and that it is not possible to stay in other training areas. The beverage and towel package is currently not offered. Also, please pay attention to the instructions regarding hygiene measures in the facility. Please wear a medical mask or a FFP2 mask everywhere in the facility except during training. We recommend that you use 2 towels, one to place under the equipment/mat and one to wipe sweat. We are super excited to see you, but unfortunately, with all the anticipation, we are obligated to inform you that violations of these rules will result in expulsion from the facility.

Berlin:

You can book your participation in one of our outdoor courses here and via the Meridian app. The offer is currently for members only. Please only book in for a course if you are sure that you can actually attend it. If you experience any corona-typical symptoms, you are not allowed to enter our facility.

Reservations are always possible a maximum of 5 days in advance until at least 30 minutes before the start of the course. Testing is mandatory. You can find more information here. Please note that your booking is limited to the specified duration and that it is only valid for the course you have chosen.

Please come to the facility already dressed in sportswear and arrive at the reception no more than 5 minutes before your appointment. Showers and locker rooms may not be used at this time by official order. The beverage and towel package is not offered at this time. Also, please pay attention to the instructions regarding sanitary measures in the facility. Please wear an FFP2 mask everywhere in the facility except during training. We recommend that you use 2 towels, one to place under the mat and one to wipe sweat. We are super excited to see you, but unfortunately, with all the anticipation, we are obligated to inform you that violations of these rules will result in expulsion from the facility.

How do I book a training slot/fitness class? (Kiel)

Kiel:

You can book times for your individual training at Meridian Sophienhof (without the usual trainer support and only for a specific area) for a fee here and via the Meridian app. The booking is done cashless via the course schedule and is possible from five days in advance.

All members who wish to take advantage of the offer pay a uniform monthly flat rate of 15 euros per person in May and can book as many training slots as they wish (personal training excluded). The flat rate is billed directly at the reception desk during the first visit in May. (This flat rate is not a membership fee and the membership is still suspended).

Please only book in for a training time if you are sure that you can actually make it. A cancellation is possible, but a refund of the paid fee is unfortunately not possible. If you experience symptoms typical for corona, you are not allowed to enter our club. Of course, in this case you can give the booked training slot to another person of your choice; in this case, please do not cancel the appointment.

Please note that your booking is only valid for the area you have chosen and for a maximum of the specified duration. Please come to the facility already dressed in sportswear and arrive at the reception no more than 5 minutes before your appointment. Showers and locker rooms may not be used at this time by official order. The beverage and towel package is not offered at this time. Also, please pay attention to the instructions regarding sanitary measures in the facility. Please wear medical grade mouth/nose protection or FFP2 masks everywhere in the facility except during training. We recommend that you use 2 towels, one to place underneath on the equipment/mat and one to wipe sweat. We are super excited to see you, but unfortunately, with all the anticipation, we are obligated to inform you that violations of these rules will result in expulsion from the facility.

On what conditions can I use the Meridian Clubs as a member?

The following applies to Hamburg, Frankfurt and Berlin:

Use of the fitness offer and the Face & Body Day Spa offer is currently only possible if one of the following written proofs is presented, which must show the name of the person tested, the result and the test date:

- Proof of a negative COVID19 test (no more than 24 hours old).

- A proof of complete vaccination protection, with the last vaccination at least 14 days ago.

- OR if you have recovered, a positive PCR test result that is at least 28 days and no more than six months old. If you are recovered and have a test that is older than 6 months, please also provide proof of your first vaccination, which must be at least 14 days ago.

In addition, please remember to bring your identity card with you.

An overview of test centers in the vicinity of our facilities can be found here.

How can I keep fit at home?

With our [email protected]-specials we want to give you the opportunity to get the good "Meridian feeling" in your own four walls. Soon you can look forward to new workouts and tips about sports, nutrition and health at home.

Follow us on Instagram and Facebook. Here we regularly post all new training videos and give valuable tips on how to keep fit and healthy in the next few weeks. Don't miss our live fitness specials either.

Or join our Facebook group "Meridian Run Club"! Share your successes, find like-minded people and cheer each other on. Cyclists and walkers are also welcome!

I have a Meridian gift certificate. Can it still be redeemed?

We will of course extend the redemption period for vouchers, subscriptions and the ComfortCard by the time our facilities are closed due to official orders. This is done automatically and you do not need to do anything else in this regard.

 

What happens to my monthly fees?

Hamburg:

Since our offer is not yet possible to the usual and known extent, we have decided to collect only 25% of the membership fee for the month of June 2021 as a "welcome back" gift. If you have booked a solarium or towel package, we will charge this at the normal monthly rate. The reduced membership fee will be debited from your bank account by the end of the first week of June.

Frankfurt, Berlin, Kiel: Information on member fee payment in June will follow shortly.

No membership fee was collected from you in May 2021 (as in previous months). Your membership was on pause. As soon as our clubs reopen, your membership will automatically be reactivated. Please note that the pausing may have changed the current end date of your contract.


Note for holders of the Meridian flexible card:

It is not necessary to cancel your membership as a precaution. Even with this tariff, your membership will be suspended for November and December 2020 as well as January, February, March, April and May 2021, so you do not pay any membership fee now, but remain contractually flexible at all times.

 

Do I have a special right of termination?

As the closure of the facilities ordered by the authorities is a temporary measure, there is no such right.

 

Why am I not on the distribution list for the info emails?

We send our info e-mails to all e-mail addresses registered in our system. If you do not receive e-mails from us, we either have no e-mail address at all or an invalid e-mail address from you. Here you can easily enter your current e-mail address so that you can be considered for future e-mailings in the distribution list. 

 

We would like to inform you by e-mail about further developments regarding the restrictions imposed by the Corona crisis. To do so, we need a valid e-mail address from you.

If we do not have your e-mail address yet, please enter it in our form. 


(Last updated: 29.05.2021, 8.39 am)